Monthly Website Support Package Agreement


Introduction of Terms

Below is a general agreement to sign up for a monthly website support and care package with Dundee Design & Development. The terms in the agreement such as “The Client”, “The Service Date”, and “The Selected Support and Care Package” are to be defined in the form below. Also included in the form is an e-signature field to indicate your agreement with the terms.

Introduction of the Agreement

By signing this agreement, The “Client” has retained Dundee Design & Development (“Service Provider”) to proceed with website support and care services for the period starting on the beginning of service date and ending when either party gives written notice of such termination and agrees to the terms and conditions as set forth in this Agreement. During this period, the Service Provider agrees to perform the routine website support and care tasks outlined in the selected support and care package. These support and care tasks are outlined as follows:

Basic (79/mo)

  • Weekly Site Checks and Plugin Updates
  • Monthly Backups
  • Google Analytics Tracking
  • 24/7 Uptime Monitoring
  • Security Monitoring
  • Access to 45+ Exclusive WordPress Video Tutorials
  • 1-hour quarterly call
  • Monthly site status report

Premium (159/mo)

  • Weekly Site Checks and Plugin Updates
  • Weekly Backups
  • Google Analytics Tracking
  • 24/7 Uptime Monitoring
  • Security Monitoring
  • Access to 45+ Exclusive WordPress Video Tutorials
  • 1-hour Quarterly Call
  • Monthly site status report
  • 1 hour of standard phone and email support
  • 1 hour of standard content updates/site maintenance 
  • Discounted hourly rate for additional requests
  • Broken Link Monitoring
  • Image compression and optimization
  • Image Delivery Via CDN

Deluxe (329/mo)

  • Weekly Site Checks and Plugin Updates
  • Daily Backups
  • Google Analytics Tracking
  • 24/7 Uptime Monitoring
  • Security Monitoring
  • Access to 45+ Exclusive WordPress Video Tutorials
  • 30 minute monthly call
  • Monthly site status report
  • 1 hour of priority phone and email support
  • 2 hours of priority content updates / site maintenance 
  • Discounted hourly rate for additional requests
  • Broken link monitoring
  • Image compression and optimization
  • Image delivery via CDN
  • Broken link fixing
  • Advanced caching
  • Gzip asset compression
  • Advanced asset compression and CDN
  • Monthly Analytics report

Additional Terms

Payment for these services will be to the Service Provider at the rate specified by the package selection per month and will be made for the following month no later than the 30th day of each month that this agreement is in force. An invoice will be issued on the first business day of each month.

Any development or consulting services provided that do not fall under the tasks outlined in the selected support and care package will be made available by the Service Provider at the rate of $60 per hour and will be billed separately. Any expenses exclusive of normal overhead are not included in this agreement and will be billed separately. Examples of such expenses are premium plugins, paid API services, or any other mandatory tooling. All invoices will be net 30.

The results of any and all work performed by Service Provider for Client, including original creative work (with the exception of custom-written code which the Service Provider is free to re-use on other projects), will remain the property of the Client. The Client may use this material in any way deemed appropriate.

This agreement may be terminated within 30 days of written notice by either the Service Provider or Client. In case of termination, the Service Provider shall make a reasonable attempt to finish any work in progress. To indicate their willingness to enter this agreement, the Client and Service provider may print or sign their names on the lines below the names of their respective businesses.

Signatures


Upon submission of this form and receipt of payment, Dundee Design & Development agrees to enter this agreement with The Client. Our agreement is indicated by the following signature of Walton Jones, Co-Owner of Dundee Design & Development:

Thank you for taking the time to submit this agreement. We look forward to maintaining your website!

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